You can return items in the following cases:
The item arrived incomplete or damaged
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
The item arrived damaged
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
Part of the order does not match what you ordered
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
The entire order does not match what you ordered
We will send you a full-value gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
There is a printing error on the map
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
Sample form
Sample form
Download the PDF, fill in all the information and attach the photos, save it, and send it to the email address provided at the bottom of the document.
Fast and convenient product returns or order cancellation using the button:
Press the button below, enter your email, select your order, and then press the button to request a return/claim or cancel the order.
