let’s take a detailed look at our Terms & Conditions.
1. What We Offer
We provide high‑quality custom printing of online maps, website pages, color‑themed maps, PDF documents, and image files.
Every product is made to order, according to the customer’s specifications. Because of this, special return rules apply (see Section 5).
Our e‑shop operates using more than 29 integrated licensed technologies.
Online Map Printing
We print and deliver any online map.
Simply open your preferred map service, select the desired area, copy the full URL from your browser, and paste it into the product form.
We return 25% of our profit from each map order to the map providers whose data we use.
Color‑Shade Maps
Choose from millions of color shades and create a map that perfectly matches your style.
On the product page, select the front and back colors using our color editor.
PDF or Image Printing
We print and deliver any PDF or image file.
Upload your file directly on the product page.
Website Printing
We print and deliver any website page.
Open any website, copy the full URL from your browser, and paste it into the product form.
Selecting a Product & Adding It to the Cart
Vyberte si z našeho katalogu produktů
Online Map Printing
- Open any online map.
- Select the area you want to print.
- Copy the full URL and paste it into the product form.
- Add a title and description for each side.
- Click Add to Cart.
Color Papers
- Open the product page.
- Choose any color for both sides using the editor.
- Click Add to Cart.
PDF or Image Printing
- Open the product page.
- Upload your PDF or image.
- Click Add to Cart.
Payment & Delivery
We deliver to more than 10,000 pickup points and parcel boxes across the Czech Republic and Slovakia.
Card or bank transfer:
Visa, Mastercard, Maestro, American Express, UnionPay, Apple Pay, Google Pay, Shop Pay, instant bank transfer including QR payments.
Packeta (pickup points, Z‑BOXes)
PPL (pickup points, parcel boxes)
Free shipping for orders over 300 CZK.
Otherwise 100 CZKa
Delivery Time
Typically 2–6 business days.
Gift Vouchers
Gift vouchers are valid for 1 year and can be redeemed at checkout in the Discount Code field. You can access the checkout by clicking Proceed to Checkout in your cart.
A gift voucher can be used for any product in our store.
Discount Codes
A discount code can be applied to any of our products, regardless of the order value.
You can also check out our 11% discount code.
Discount codes are redeemed at checkout in the Discount Code field. To open the checkout, click Checkout in your cart.
Order Limits
Minimum order: 1 CZK
Maximum order: 2,000 CZK (gradually increasing)
Creating & Completing Your Order
Pridejte zbozi do kosiku a poholdne zaplatte
1.
Add products to your cart.
2.
Choose a pickup point or parcel box.
3.
Click
4.
Enter your personal details.
5.
Select your payment method.
6.
Click
7.
You will receive preview files by email.
8.
Approve or request edits to the previews.
9.
Once approved, the contract is considered concluded.
10.
Your order will be delivered within the following days.
Returns & Complaints
We always aim to be helpful and fair.
You can return items in the following cases:
The item arrived incomplete or damaged
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
The item arrived damaged
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
Part of the order does not match what you ordered
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
The entire order does not match what you ordered
We will send you a full-value gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
There is a printing error on the map
We will send you a gift voucher with free shipping.
For orders up to 400 CZK, you do not need to send the item back.
Other cases
Under Section 1837(d) of the Czech Civil Code, customers cannot withdraw from a contract within 14 days if the goods were customized according to their specifications.
The exceptions above still apply.
Quick Return Form
Download the PDF, fill in all the information and attach the photos, save it, and send it to the email address provided at the bottom of the document.
Use the button below to return goods or cancel your order:
Enter your email → select your order → choose Return / Complaint or Cancel Order.
We provide a 2‑year warranty on all our products
We handle claims as quickly as possible (usually within a few days), but no later than within 21 calendar days.
Additional information
If you wish to return an item or file a claim, please contact us at the email address provided below.
If we are unable to resolve your complaint to your satisfaction, you may also use the Czech Trade Inspection Authority’s ODR platform for out‑of‑court dispute resolution.
Contacts
We are here for you
Have a question?
eshop@iPrintSmiley.com
Designer, investor, founder and operator:
Daniel Majcík, Krašovská 1730/18, 323 00 Plzeň, Czech Republic.
Company ID (IČO): 29771366. Registered in the Trade Licensing Register.
E‑shop bank account:
Csas.cz/en: 8109009339/0800
Printing partners
Expresta s.r.o., Obchodno‑výstavný objekt B, Devínska Nová Ves 7465, 841 07 Bratislava, Slovak Republic.
Help us create better and fairer terms & conditions
Improve or expand our terms and conditions and receive a gift voucher from us. Send your improvement ideas to our email.
Privacy Policy
Data processing: Link to the Personal Data Processing Policy
History of Terms & Conditions
View changes and the full history of our terms and conditions.
All versions of the terms & conditions for download:
From 1 August 2026
First version.
PDF in preparation.